Feel confident shopping at Jones Road Beauty with our convenient returns and exchanges.
We want you to love every purchase. Shopping with Jones Road Beauty comes with the peace of mind that we're here if something isn't quite right. Whether you need a different shade, a different product, or a refund — we're here to help.
What’s your return and exchange policy?
You have 30 days from delivery
to return your items.
You have 45 days from delivery
to exchange your items.
Select kits, sets, and limited-edition products are final sale and may be excluded from returns or exchanges. Apparel is final sale. Additional eligibility details can be found on individual product pages or on our Shipping + Returns Page.
Please note: Shipping charges are non-refundable, and returns or exchanges may be limited in cases of program abuse, misuse, or bulk purchases. Restocking fees may apply.
Steps to Return or Exchange:
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1
Visit the Returns Portal:
Returns PortalTo process a return or exchange within the eligible time frame, visit the Returns and Exchanges Portal and enter your order number and the shipping zip code on the order.
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2
Select Your Option:
Choose whether it’s a return or an exchange, answer a few quick questions, and your shipping label will be ready.
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3
Pack & Ship:
If prompted to send your items back, pack them in a box and attach the shipping label. Drop it off with your carrier and we’ll handle the rest.
How do gift returns or exchanges work?
To start a return or exchange for something you received as a gift, head to our Returns and Exchanges Portal and enter the order number along with the matching shipping ZIP code. For items that aren't final sale, returns are welcome within 30 days of delivery and exchanges within 45 days of delivery. On EU orders over €140, a €6.95 restocking fee (or the equivalent in local currency) is charged per return and taken out of your refund.
How long does it take to process a return?
We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.
What should I do if I bought the wrong shade?
Our makeup artist team is happy to help you find your perfect match. We offer one exchange per item to help you find the right shade or product. Reach out to our Customer Support team through the support widget or at jonesroadbeautycare@gmail.com within your 45-day exchange window for a free consultation. Please note: Items purchased as part of a Set can be exchanged individually for a different shade of the same item. Our Kits are pre-assembled and must be returned or exchanged in full — we are unable to process returns or exchanges for individual items or shades within a Kit.
Still Need Help?
Have questions about our products, shade matching, order status, or returns? We're here to help — reach out to our Customer Support team through the support widget here.
Don’t Just Take Our Word For It
The returns process was so easy, and the customer service was fantastic!
- Jane D.
I got the wrong shade, but exchanging it was a breeze. Love JRB!
- Michelle S.
Find Your Perfect Match
Take our Shade Matching Quizzes
Find your shade by taking one of our quizzes, created by Bobbi.
Explore our Quizzes
Get Matched by a Makeup Artist
Take a makeup-free selfie and send to jonesroadbeautycare@gmail.com.
Send your Selfie
